Frequently Asked Questions
Everything you need to know about our premium home products and services.
What is the standard shipping timeframe for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, delivery may take 10-14 business days as we use specialized white-glove carriers to ensure your items arrive in perfect condition.
Do you offer a warranty on home electronics and appliances?
Yes, all Acaia electronics and appliances come with a standard 1-year limited warranty covering manufacturing defects. Extensions are available for purchase on select items.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view your order status by logging into your Acaia account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
Are your wood products sustainably sourced?
Sustainability is a core value at Acaia. Over 90% of our wood furniture is FSC-certified, meaning it comes from responsibly managed forests that provide environmental, social, and economic benefits.